Legal

Refund Policy

Effective October 15, 2026

This policy covers money people pay to us. Sellers generally don't pay us anything, and their proceeds are paid by the title company at closing.

Sellers

We don't charge sellers fees for offers or walkthroughs. Any escrow deposit we make under a purchase contract is held by the title company and handled according to that contract.

Rental application fees

• Application fees cover the cost of screening and are disclosed before you apply.
• If we fill the home before your application is processed, or you withdraw before we order screening, your application fee is refunded.
• Once screening has been ordered, the fee is non-refundable because the cost has been incurred.

Holding deposits and security deposits

Any holding deposit is governed by a written agreement stating when it's refundable. Security deposits are held and returned, or claims against them made, as required by Florida law (Section 83.49, Florida Statutes) and your lease.

Billing errors

If you believe you were charged incorrectly, tell us within 60 days. Confirmed overcharges are refunded or credited within 10 business days.

How to request a refund

Email support@fidelisinv.us or call (904) 268-7419 with your name, the property address, and details. We acknowledge within 1 business day and respond in writing within 10 business days.

Disputes

If you disagree with our decision, see the dispute resolution section of our Terms of Service.